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Frequently Asked Questions

We've compiled a list of answers to common questions.

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Liqio will start the automatic withdrawal process as soon as you click the Withdrawal Confirmation button in your E-mail account.

Unfortunately, there is no way to stop this once initiated.  Due to the anonymity of the blockchain, Liqio is also unable to locate where your funds have been sent. If you have sent your coins to the wrong address by mistake, please use other means to try and locate and/or contact the recipient of your funds.

If you have withdrawn your funds to another exchange with an incorrect or empty tag/required description, please contact the receiving exchange with your TxID to organize the return of your funds.

If you sent your coins to a wrong address, Liqio did not receive these coins.

Liqio does not know who controls those addresses and has no means of recovering those coins.

If you know who that address belongs to, it is recommended that you contact the owner of the target address to negotiate your coins back.

No. We will provide safe and secure digital wallets for all of the most popular cryptocurrencies as part of your Liqio account.

For the moment, the purchase by credit card and bank transfer is not yet available. Stay connected, it shouldn’t be long now.